By accessing or using Orbit Family ("Orbit," "we," "us," or "our") at orbitfamily.app, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use the service.
These Terms constitute a binding legal agreement between you and Orbit Family. We may update them from time to time; continued use after changes take effect constitutes your acceptance of the revised Terms.
You must be at least 18 years old and a parent or legal guardian to create an account. Orbit accounts are for caregivers. Children interact with Orbit only through a caregiver-controlled child profile accessed via a numeric PIN — children do not create accounts.
By using Orbit you represent that you have the right, authority, and legal capacity to enter into this agreement.
Orbit is a point-based reward and routine management system designed for families of children with autism spectrum disorder (ASD/TEA). It allows parents and co-caregivers to create tasks, assign points, and let children redeem points for pre-defined rewards — all synchronized across multiple caregiving households.
Orbit is a tool for caregivers. It is not a medical device, a clinical intervention, a therapy platform, or a substitute for professional advice. Nothing in Orbit constitutes medical, behavioral, or psychological guidance.
You sign in to Orbit using your Google account (via Google OAuth). You are responsible for maintaining the security of your account and for all activity that occurs under it. Notify us immediately at hello@orbitfamily.app if you suspect unauthorized access.
You may not share your account credentials with anyone who is not an authorized co-caregiver added through the household settings.
Free Plan: Allows one caregiver per household and includes core features at no cost. The Free Plan remains available indefinitely; we will give you at least 30 days' notice if that changes.
Orbit Pro: A paid subscription that unlocks unlimited co-caregivers per household and additional features. Billing is handled by Stripe. By subscribing you also agree to Stripe's Terms of Service.
Cancellation: You may cancel your Pro subscription at any time from your account settings. Access to Pro features continues until the end of your current billing period.
No refunds: All fees are non-refundable except where required by applicable law. We do not pro-rate or refund partial months, accidental subscriptions, downgrades, periods of non-use, or features you chose not to use. If you believe you were charged in error, contact us at hello@orbitfamily.app and we will review the request in good faith, but issuing any refund is at our sole discretion.
Price changes: We will give you at least 30 days' notice before changing subscription pricing.
You agree not to:
You, as the caregiver account holder, create and control all child profiles in your household. Child profiles contain a first name (or nickname), a numeric PIN (stored as a one-way hash — never in plain text), an avatar emoji, and activity data (tasks, points, rewards).
Orbit is not a direct-to-child service. The child-facing dashboard is a supervised view that operates entirely under your caregiver account. You are responsible for all child profile data and for ensuring that the use of Orbit complies with your household's circumstances.
You are solely responsible for the lawfulness of any data you enter about a child, including the child's name or nickname, behavior notes, school ratings, and PIN. Orbit does not verify guardianship, parental rights, or custodial status, and assumes none. You agree to obtain any consent from another parent or co-guardian that may be required by your jurisdiction or your custody arrangement before adding a child profile or inviting a co-caregiver.
Orbit and all associated content — including the software, design, logos, and documentation — are owned by Orbit Family and protected by applicable intellectual property laws. Nothing in these Terms grants you any ownership rights in Orbit.
Your data (tasks you create, child profiles, reward definitions) belongs to you. We do not claim ownership of the content you create within Orbit.
ORBIT IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND TITLE.
We do not warrant that Orbit will be uninterrupted, error-free, secure, or free from data loss, bugs, or vulnerabilities. We are not responsible for any data loss, corruption, or unavailability, whether or not within our control.
Orbit is not a medical, behavioral, educational, diagnostic, or therapeutic service or device. It is a household productivity tool. Any decisions you make based on data displayed in Orbit — including decisions about a child's wellbeing, education, behavior, custody, or care — are your own. We disclaim all responsibility for those decisions and their outcomes.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ORBIT FAMILY AND ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR USE, ARISING FROM OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE — WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
In any event, our aggregate total liability to you for all claims arising out of or relating to these Terms or your use of Orbit, regardless of the form of action, will not exceed the greater of (a) the total fees you actually paid to Orbit in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred US dollars (US $100.00).
This cap is the maximum aggregate amount we will pay across all claims combined, regardless of theory of liability. The existence of this cap is not an offer, admission, settlement, or concession; it is the maximum exposure should you successfully establish a valid claim through the Dispute Resolution process in Section 13. You acknowledge that this allocation of risk is a fundamental basis of the bargain between you and Orbit and that the fees (if any) you pay reflect this allocation.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the smallest extent permitted by law.
You agree to defend, indemnify, and hold harmless Orbit Family and its owners, officers, directors, employees, agents, suppliers, and licensors from and against any and all claims, demands, damages, liabilities, losses, judgments, settlements, and expenses (including reasonable attorneys' fees and costs) arising out of or relating to: (a) your use of Orbit; (b) your violation of these Terms or the Privacy Policy; (c) your violation of any law or any third-party right (including, without limitation, any child's right to privacy, any other parent's or guardian's custodial or visitation rights, COPPA, GDPR, and any other privacy or children's-data law); (d) any content, data, or information you submit to or store in Orbit; and (e) any dispute between you and a co-caregiver, family member, or other parent or guardian regarding a child profile or household.
We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense.
You may stop using Orbit at any time and request deletion of your account and data by emailing hello@orbitfamily.app. We will delete your account data within 30 days of a verified deletion request, except for records we are required to retain by law or to handle billing disputes.
We may, in our sole discretion and at any time, suspend, restrict, modify, or permanently delete any account, household, child profile, or content — with or without notice — including (but not limited to) where we believe continued operation creates legal, safety, regulatory, financial, or operational risk to us, to a child, or to others; where we suspect a violation of these Terms; or where we choose to discontinue all or part of the service.
We are not liable to you or to any third party for any loss, damage, or inconvenience arising from suspension, restriction, deletion, or unavailability of the service or your data. You acknowledge that data, once deleted, may be permanently and irreversibly lost, and that you are responsible for keeping your own copies of any information you wish to preserve.
Sections 8 (Intellectual Property), 9 (Disclaimer of Warranties), 10 (Limitation of Liability), 11 (Indemnification), 13 (Governing Law & Dispute Resolution), and 17 (Severability & Entire Agreement) survive any termination of these Terms.
These Terms are governed by the laws of the State of New Jersey, USA, and applicable United States federal law (including the Federal Arbitration Act, 9 U.S.C. §§ 1–16), without regard to conflict-of-law rules. For any matter not subject to arbitration under Section 13.2 below, exclusive venue lies in the state and federal courts located in the State of New Jersey, and you consent to personal jurisdiction in those courts.
Before filing any formal legal claim or arbitration demand, you agree to first contact us in writing at hello@orbitfamily.app with a description of the dispute and the relief you seek, and to give us thirty (30) days to attempt to resolve the issue informally and in good faith. This requirement is mandatory and a precondition to commencing arbitration or litigation.
If informal resolution under Section 13.1 fails, any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, or your use of Orbit shall be resolved exclusively by final and binding individual arbitration, and not in court. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (available at adr.org), as modified by these Terms. The seat and hearing locale of the arbitration is the State of New Jersey, USA, although the arbitrator may permit telephonic, video, or document-only hearings. The arbitrator — and not any federal, state, or local court or agency — has exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of it is void or voidable. The arbitrator's award is final and binding, and judgment on the award may be entered in any court of competent jurisdiction. Each party bears its own attorneys' fees and costs unless the arbitrator orders otherwise; AAA filing, administrative, and arbitrator fees are governed by the AAA Consumer Arbitration Rules' fee schedule.
YOU AND ORBIT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, MASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If a court or arbitrator decides that this Section 13.3 is unenforceable as to a particular claim or for a particular form of relief, then that claim (and only that claim) shall be severed and proceed in the New Jersey courts identified in Section 13, on an individual basis, and the remainder of Section 13 shall remain in full force.
To the maximum extent permitted by applicable law, you and Orbit each knowingly, voluntarily, and irrevocably waive any right to a trial by jury in any proceeding arising out of or relating to these Terms or your use of Orbit.
Notwithstanding Section 13.2, either party may bring an individual claim in a New Jersey small-claims court (Special Civil Part) if the claim qualifies and is brought solely on an individual basis (not as a class, collective, or representative action).
You may opt out of the arbitration agreement set forth in Sections 13.2 through 13.4 by sending written notice within thirty (30) days of the date you first accepted these Terms. To opt out, email hello@orbitfamily.app with the subject line "Arbitration Opt-Out" and include the email address associated with your account. If you opt out, neither you nor Orbit will be bound by Sections 13.2–13.4, but all other provisions of these Terms (including Section 13's New Jersey governing law and venue) remain in full force.
To the maximum extent permitted by applicable law, any claim arising out of or relating to these Terms or your use of Orbit must be filed within one (1) year after the claim accrues; otherwise, the claim is permanently barred.
We may update these Terms at any time. If changes are material, we will notify you by email or by an in-app notice at least thirty (30) days before they take effect. Continued use of Orbit on or after the effective date constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using Orbit before they take effect.
You can always find the current version of these Terms at orbitfamily.app/terms/.
You represent that you are not located in, and are not a national or resident of, any country subject to a comprehensive United States embargo, and that you are not on any United States government list of restricted or prohibited parties. You agree not to use, export, or re-export Orbit in violation of US export, sanctions, or similar laws.
Orbit is not liable for any failure, delay, error, outage, downtime, or interruption caused by events or conditions beyond our reasonable control, including (without limitation) outages or failures of Google Cloud Platform, Stripe, Google OAuth, internet service providers, DNS providers, third-party APIs or libraries, public utilities, telecommunications networks, natural disasters, fire, flood, pandemic, epidemic, labor disturbances, government action, terrorism, war, civil unrest, or cybersecurity incidents.
If any provision of these Terms is held invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or, if it cannot be so modified, severed; the remaining provisions shall remain in full force and effect. These Terms, together with the Privacy Policy and any order or upgrade flow you complete (such as a Pro subscription checkout), constitute the entire agreement between you and Orbit Family regarding Orbit and supersede any prior or contemporaneous agreement, understanding, or communication on the same subject.
Our failure to enforce any provision of these Terms is not a waiver of that provision or of any other provision. You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent; any attempted assignment without consent is void. We may assign these Terms in whole or in part, including in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets. These Terms bind and benefit the parties and their respective successors and permitted assigns. Notices to you may be sent to the email address associated with your account; notices to us must be sent to hello@orbitfamily.app.
For questions about these Terms, please reach out: